Business Systems & Implementation Manager
Bridging Business and Technology
Detailed • Organized • Results-Driven
With 13+ years of experience in enterprise environments, I lead system implementations and improvements that address real business needs. I work at the intersection of business and technology, guiding projects from discovery through go-live—keeping stakeholders aligned, teams coordinated, and disruption to a minimum.
About Me
I’m Ambra - a business systems implementation manager with a background in system ownership and project delivery.
I work at the intersection of business and technology, supporting organisations in delivering systems that solve actual operational problems.
With over a decade of experience in enterprise environments, I bring a methodical, collaborative approach to every project—whether that means leading a global rollout across multiple countries, managing vendor relationships, or coordinating cross-functional teams through critical implementation phases.
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My strength lies in making sense of complex requirements and turning them into working solutions and actionable plans. I specialize in bridging the gap between business needs, user requirements, and technical solutions—ensuring that every implementation addresses specific business challenges with minimal operational disruption.
What I Do
I work closely with teams to understand their operational challenges, assess system solutions, and coordinate implementation. My focus is on getting the details right and keeping stakeholders informed as we move from requirements to go-live.
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Understanding Operational Challenges
I work directly with teams to understand their day-to-day challenges and identify where systems can make a real difference.
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Requirements Gathering & Analysis
I gather detailed requirements from stakeholders, ensuring we understand both current processes and future needs before moving to solutions.
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Solution Assessment & Selection
I evaluate system options against actual business requirements, helping teams choose solutions that fit their specific operational context.
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Implementation Coordination
I coordinate the hands-on work of getting systems configured, tested, and deployed while keeping stakeholders aligned on progress.
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Stakeholder Engagement
I keep everyone engaged throughout implementation—from technical teams to business users to senior leadership—ensuring alignment and buy-in at every stage.
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Bridging Business & Technology
I translate between what the business needs and what technology can deliver, ensuring implementations actually solve the problems they're meant to address.
Core Expertise
Implementation & Project Delivery
End-to-End System Implementations
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System Enhancements & Upgrades
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Platform Migrations & Integration Projects
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Project Planning & Coordination
Agile & Waterfall Methodologies
Training & Post-Implementation Support
Business Analysis & Requirements
Business Requirements Gathering
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​Requirements Prioritization & Backlog Management
Process Mapping & Documentation
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Stakeholder Workshop Facilitation
Gap Analysis & Solution Design
User Acceptance Testing
Leadership & Team Coordination
Cross-Functional Team Leadership
Vendor & Partner Management
Stakeholder Engagement & Alignment
Performance Management & Team Building
Executive Reporting & Presentation
Remote Team Coordination
My Working Style
I take time to understand the full picture before moving forward. I prefer to evaluate different options thoroughly and make sure we're all aligned on the approach before starting implementation.
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I plan for potential issues in advance because I've learned this prevents most problems from escalating. When something does go wrong, I can quickly shift into solution mode and work through the problem with the team.
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I check in regularly throughout the project. Small, frequent updates help me spot issues early, and if something isn't working as expected, I can quickly assess options and get us back on track.
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Once we have a clear plan and everyone's agreement, I focus on getting things done properly. I find satisfaction in seeing all the pieces come together and knowing that the system actually works the way it's supposed to.
I'm not loud. I don't rush. But I consistently deliver.
Project Experience
I've worked on system implementations across different sectors including retail, HR technology, finance, and manufacturing. My experience ranges from focused 3-month system enhancements to comprehensive 12-month enterprise implementations.
Types of implementations I handle:
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New system deployments from requirements gathering through go-live
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System enhancements and upgrades to meet evolving business needs
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Platform integrations and data migration projects
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Legacy system replacements with minimal business disruption
I've coordinated implementations across multiple European countries and US states, working with distributed teams and managing different time zones. My focus is always on getting systems implemented successfully and ensuring they actually work for the people who use them.